FishNet Support Policy

The following page is a free service offered by FishNet for our clients to be able to configure various e-mail programs to send and receive mail at their own domain names. Mail programs are constantly changing, and it is difficult to keep up with the number of e-mail programs in use. Even within well known mailers such as Eudora, Pegasus, and the mailers included with Netscape Navigator and MS Internet Explorer, the layouts of menus and options are constantly changing.

If you are having trouble connecting with FishNet mail services, we will be glad to help you resolve those problems. However, FishNet cannot support third party software in depth. For general support for your mail program, you will need to either research the documents included with your mailer or contact the mailer company directly. Thank you.

Mailer Configuration

As part of your FishNet domain name service, you can configure your e-mail service to send and receive mail under your domain name. This is possible for multiple e-mail accounts also.

Click here to find out more about configuring Outlook Express for a FishNet mailbox.

If you need a separate e-mail program so you can run your local ISP e-mail as well as your FishNet domain name e-mail, Eudora Light is a free mailer that is well supported and used by many. By installing it into multiple directories, multiple mailers can be run on the same machine to support multiple mailboxes.

Another e-mail program that has a very good reputation is Pegasus.

Click here to find out more about configuring Eudora Light for a FishNet mailbox.

Eudora Pro has the ability to manage multiple mailboxes, as does Microsoft Outlook and Netscape Communicator. Microsoft Outlook comes bundled with other software. NS Communicator manages multiple mailboxes via the User Profile Manager, located in the Utilities folder in the Communicator installation; to find it in Windows 95, click Start, Programs, the name of the installed Communicator folder, the Utilities folder, then User Profile Manager.

FishNet Mailbox Configuration

To get started, you will need a separate e-mail box, with a username and password. For a FishNet resident domain name, FishNet supplies these to you. If you do not already have a FishNet mailbox set up for an address at your domain name, click here to obtain a new mailbox first.

Configure the username and password supplied by FishNet into your mailer. Then, configure the POP (or POP3) and SMTP servers to:

mail.fni.com

For Eudora: the POP3 server and username are combined into one field, called the POP account. This should be of the format:

username@mail.fni.com.

For most other mailers, the email account name should be the username alone.

Testing

This should complete the configuration of your mailer to send and receive mail at your domain name. To test this, log onto the Internet and send mail to yourself; if the "From:" e-mail address does not properly show as sent from your domain name, go over everything again.

If you still have trouble, feel free to contact FishNet and explain the difficulties you are having. We will be glad to help you complete the configuration.